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How do I program my soundbar?

When programming the sound bar the key thing is pressing the POWER and volume UP regardless of the button you are looking to program, then once you have a flashing light, you then press (ON THE SOUND BAR) the feature you wish to program (mute, volume down, and volume up). When the light goes to a solid yellow, you then start to pulse the REMOTE CONTROL (preferably the original remote that comes with your television) with the according feature you are trying to program. You must program each feature individually; your cable, dish, or satellite remote will automatically link up with the sound bar without needing to be reprogrammed, once the original remote is learned to the sound bar.

I have a Horizon radio and the volume is limited, what do I do?

.It sounds like your radio has had its Hospitality Mode activated. The Hospitality Mode is a setting which is often used by hotels or similar establishments, who wish to set a maximum volume limit on the radio. To remove this volume limiter is an easy fix. Just turn the volume down to 00, push and hold the volume button in for ten seconds until the unit "beeps", then turn the volume all the way up to 50, which is the max, and then push the button in again to set it. This will deactivate the Hospitality Mode for you.

For Duo-I Plus radio only: Turn the unit on, Set volume to 3 and wait for the display to timeout, Set volume to 10 and wait for the display to timeout, Set Volume to 0 and wait for the display to timeout, Set the maximum volume level and shut off, This will deactivate the hospitality mode for you.

I have a TVee Model 2 or 20 and I cannot seem to get the unit to learn my DirecTV remote, is this compatible with your unit?

Sorry to hear that you are having troubles programming your remote. First, lets start from a clean slate, and this is done by holding down the Mute and Volume Down buttons on the soundbar for ten seconds until LED reacts. If you are programming a DirecTV remote control you will not be able to use the DirecTV remote for programming because the codes are so close for the volume that it confuses the learning system of the TVee Model 2. If your DirecTV remote controls your television, then program the TVee Model 2 to learn the television remote control. Once it is working with the television remote control you will be able to use the DirecTV remote with the TVee Model 2 as well.

When Programming the remote please remember this unit is a learning unit and can be a bit fussy at times because it has to be able to learn so many different remotes. It also learns best when learning in the sequence that it appears from left to right on the Soundbar. Once you have the unit hooked up to the television and you are ready to program the remote, hold the remote right in front of the Soundbar pointed at the middle of the Soundbar and hold the remote as steady as you can. Then press the Power and Volume UP button on the Soundbar at the same time, hold until the LED light blinks yellow. Then Press the Power button on the Soundbar and the LED light will turn solid yellow. Then start to press the Power button on the remote control repeatedly until the LED light blinks Green.

Then press the Power and Volume UP button on the Soundbar at the same time, hold until the LED light blinks yellow. Next Press the Mute button on the Soundbar and the LED light will turn solid yellow. Then start to press the Mute button on the remote control repeatedly until the LED light blinks Green.

Press the Power and Volume UP button on the Soundbar at the same time, hold until the LED light blinks yellow. Next Press the Volume Down button on the Soundbar and the LED light will turn solid yellow. Then start to press the Volume Down button on the remote control repeatedly until the LED light blinks Green. Finally press the Power and Volume UP button on the Soundbar at the same time, hold until the LED light blinks yellow. Next press the Volume Up button on the Soundbar and the LED light will turn solid yellow. Then start to press the Volume Up button on the remote control repeatedly until the LED light blinks Green.

I have an old pair of Boston Acoustics digital computer speakers and I have upgraded my computer but I cannot seem to get my computer speakers to work.

The Boston digital computer speakers do not directly require drivers to work but rather rely on the soundcard for processing. This is where the problem lies. If the speaker system was functioning properly before the system upgrade and both green lights are illuminated, it's likely that there is nothing wrong with your speakers. Make sure that the soundcard is configured for digital output. If the soundcard is configured for digital or if your computer manufacturer has informed you that you need to upgrade drivers in the system, you will need to contact the manufacturer of your soundcard for these drivers. For instructions on how to perform the driver installation, please contact your soundcard or computer manufacturer.

I have an old pair of Boston Acoustics speakers that I love, but they have sounded distorted lately. I took the grill cover off and the foam surrounds are all torn, do you still sell replacement drivers for these vintage speakers.

At the time your speakers were designed many high-end speaker manufactures, like Boston Acoustics, utilized compressed foam as the surround material of choice for woofers and midrange speakers.

This choice was based not on cost, but the physical properties and clear sonic benefits first and foremost. Compared to the other materials of the time compressed foam was the most costly option. Compressed foam offered a combination of light weight, great dampening and very linear woofer travel unattainable in other materials. Rubber surrounds were still in the early design stage.

A speaker is a moving part much like a shock absorber in a car and all will wear out over time. Some sooner than others. Compressed foam is typically good for 8-12 years under normal use. Judged against other speakers of the same era, Boston Acoustics was ahead of the pack in terms of value and sonic quality.

Even judged by today's standard our older speakers still compete well with newer designs.

Unfortunately, we no longer have those replacement woofers for your speakers. But all hope is not completely lost, there are companies that offer reconning/refoaming repairs. They can usually rebuild your foam surround on these speakers and have them sounding good as new again, and it is usually less expensive then buying a replacement woofer, or replacing the speaker. Take a look at who is local and specializes in this repair; also here are some links to third party reconing services that have received positive feed back from customers such as yourself:

http://www.simplyspeakers.com/
http://www.theloudspeakerstore.com/
http://speakerex.com/
DIY kits: http://www.wooferrepair.com/

Where should I locate my subwoofer to get the most output?

Subwoofer placement will depend greatly on the room dimensions, and layout. While there is no absolute rule, there are a couple tricks, which usually yield good results.

The best way to place a subwoofer involves the Law of Acoustic Reciprocity. Begin by placing the subwoofer on the floor at the primary listening position. Start walking slowly around the edge of the room while listening to material that has strong bass. Find a spot where the bass sounds loudest. Swap places with the subwoofer, placing the subwoofer at this location and returning to the primary listening position. This will yield similar results at the seating position.

If you are attempting to decide on placement prior to purchasing the subwoofer there are several locations that tend to work better than others. The room corners are always a good bet, as well as along the side walls at a distance from the corner of 1/5 or 1/3 the total length of the side walls.

What type/size wire should I run inside my walls?

When installing speaker wire behind a wall or ceiling a UL/CL rated wire should always be used. This classification of wire adheres to national standards for in wall wiring, based on such criteria as fire, chemical, and abrasion resistance.

Speaker wire size is measured in gauge using the AWG, or American Wire Gauge, system. A larger gauge will better conduct current, or power, from your electronics to the speaker. In general, a larger gauge (lower AWG number) will carry more current over a greater distance without loss. Common sizes from largest to smallest are 12, 16, and 18 gauges. It is always best to use a larger size if in doubt. Wire should always be budgeted into a system, as it is usually not included with the speakers.

Can I use any of your in-wall or in-ceiling speakers outside?

Our High Humidity in-ceiling speakers can be installed in moisture-rich environments. But, for outdoor applications we recommend the use of our SoundWare or Voyager line of outdoor loudspeakers. They can be installed in any outdoor application.

For application advice on the appropriate models to use for a specific application please contact our support department.

Which Boston speakers should I use in my three-season room, porch, bathroom, steam room, or sauna?

We have 2 in-ceiling weather-resistant speakers specifically designed for outstanding durability and exceptional sonic performance, HSi H460T2 & VSi H470T2. Another great option is our indoor/outdoor SoundWare speaker. It’s a compact, high performance speaker designed to fit anywhere your music wants to be. And since it is made of weather-resistant materials, it is perfect for saunas, bathrooms and porches.

Can't find what I'm looking for. What should I do now?

Please send your questions to support@bostona.com. Your e-mail is very important to us. E-mail is answered during normal business hours:
Monday through Friday 9am to 5:30pm EST

Can I use an active crossover instead of the supplied Boston crossovers?

Replacing the Boston passive network with an active crossover can be problematic. Each component in the supplied Boston crossover is factored into the total acoustic output of the system. When you remove it from the signal chain and directly couple the woofers and tweeters to an amplifier, you will be unable to exactly replicate the properties of a Boston system specific passive network.

Why?

The first point is that the typical active crossover does not allow nearly the flexibility of a passive design. The second point is that we often stagger or overlap the crossover points to achieve a flat response. The actual electrical crossover points for the woofer and tweeter however are generally asymmetric and different on all of the Boston components. Finding an active crossover that will allow you to adjust each of these points independently and tuning it correctly is going to be difficult but not impossible. Just as a note: designing a passive network takes our team of experienced engineers several months to complete.

You will get better performance from your system by paying more attention to the installation techniques and driver placement rather than pursuing the use of active crossovers. There is no substitute for proper speaker placement and solid installation.

What are the crossover frequency and slope of my Boston car speakers?

We do not publish this information, as it doesn't tell you anything useful about the crossover. Even if you know the crossover point and slope, you still do not know the type of network (Butterworth, L&R etc) as there are hundreds of ways to develop a crossover. We could build 10 different networks all with 18dB per octave slopes and each at 3000hz and have each one sound very different. And that's not even taking into account for the fact that often our low pass and high pass sections of the network are at different slopes and don't share the same crossover point.
Someone asking us for a crossover point and slope is like someone asking Honda "How do I build and V-Tech and what is the best color?” It's not that we don't want to answer these questions; it's simply a case of there not being a simple answer. If you using an electronic crossover the passive number will not translate to active values (active crossovers to do not have to account for impedance curves). Experimentation is going to lead you to the proper set up for your system.

When I turn my system up really loud the tweeters sometimes shut off. Why?

The Boston crossovers feature a poly switch that will temporally shut the tweeter off if the amplifier is clipping (saving the tweeters from failure). To reduce the possibility of this happening, adjust the amplifiers gains to prevent clipping or upgrade to a larger amplifier. Boosting the treble on the head unit or equalizer can also exasperate this problem. If you are not excited about upgrading the amplifier try moving the tweeters to a more efficient location.

Which Boston speakers will fit into my vehicle?

This is a difficult question to answer with 100% certainty, due to the fact that automotive manufacturers have been known to change speaker sizes in a vehicle model year without notice. Also, typically there is more than one audio system available for most vehicles, each possibly using different size speakers. Both of the above variables make it extremely complicated to find a reliable source for this information.
Our best advice is to visit your local Boston Acoustics car audio dealer. Their trained installers will be the best source for this information. Their trained professionals can take a look at your vehicle to determine which speaker size will be the best fit.
To find the local dealer simply click here.

Can't find what I'm looking for. What should I do now?

Please send your questions to contactcaraudiosupport@bostonacoustics.com. Your e-mail is very important to us. E-mail is answered during normal business hours:
Monday through Friday 9am to 5:30pm EST